1. Introduction
Hariyali Enterprise ("we", "us", or "our") operates the Challan Book software platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software, website, and mobile application (collectively, the "Services"). By using our Services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Personal Information
When you register for Challan Book or contact us, we may collect:
- Name and contact details (email address, phone number)
- Company name and business registration details
- Billing and payment information
- GST number and tax-related information
- Login credentials (encrypted passwords)
2.2 Business Data
As part of using Challan Book, you enter business data into our system, including:
- Party (customer) information — names, addresses, contact details
- Item specifications — box sizes, ply, flute, bursting strength values
- Delivery challan records — quantities, dates, PO numbers
- Stock inventory data
- Proof of Delivery (POD) images and documents
- Box test reports and Certificate of Analysis data
2.3 Usage Data
We automatically collect certain information about your device and how you interact with our Services:
- IP address and browser type
- Device information (for mobile app users)
- Pages visited and features used
- Date and time of access
- Error logs and performance data
3. How We Use Your Information
We use the collected information for the following purposes:
- To provide and maintain our Services — ensuring Challan Book functions correctly for your business operations
- To process transactions — handling payments, generating invoices, and managing subscriptions
- To provide customer support — responding to your inquiries and troubleshooting issues
- To improve our Services — analyzing usage patterns to enhance features and user experience
- To send communications — service updates, security alerts, and promotional materials (with opt-out options)
- To ensure security — detecting and preventing fraud, unauthorized access, and abuse
4. Data Storage and Security
4.1 Cloud Storage (Yearly Plans)
For customers on Yearly (SaaS) plans, data is stored on secure cloud servers. We use industry-standard security measures including:
- HTTPS/TLS encryption for all data transmission
- bcrypt password hashing for user credentials
- Role-based access control (RBAC) limiting data visibility by user role
- Regular automated backups with point-in-time recovery
- Cloudflare R2 for secure POD file storage with presigned URLs
4.2 One-Time License Storage
For customers who purchase the One-Time license, all data is stored on Hariyali Enterprise secure servers. You have full access to your data and can export it at any time. We maintain the infrastructure and security, while you own your business data.
4.3 Data Retention
We retain your data for as long as your account is active. If you cancel your subscription or request deletion:
- Active accounts: Data retained indefinitely while subscription is active
- Canceled accounts: Data retained for 30 days after cancellation, then permanently deleted
- Immediate deletion: Available upon written request to info@hariyalienterprise.com
5. Sharing Your Information
We do not sell, trade, or rent your personal or business data to third parties. We may share information only in the following limited circumstances:
- Service Providers: We use trusted third-party services for payment processing, cloud hosting, and email delivery. These providers are bound by confidentiality agreements and only access data necessary to perform their services.
- Legal Requirements: We may disclose information if required by law, court order, or government regulation.
- Business Transfers: If Hariyali Enterprise is involved in a merger, acquisition, or asset sale, your data may be transferred as part of that transaction.
6. Your Data Rights
Under applicable data protection laws, you have the following rights:
- Access: Request a copy of all personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data (subject to legal retention requirements)
- Portability: Request your data in a structured, machine-readable format
- Objection: Object to certain types of data processing, such as direct marketing
To exercise any of these rights, email us at info@hariyalienterprise.com.
7. Cookies and Tracking
Our website uses cookies and similar technologies to:
- Maintain your session and login state
- Remember your preferences
- Analyze website traffic and usage patterns
You can disable cookies through your browser settings, though this may affect the functionality of our Services.
8. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website with a revised "Last Updated" date
- Sending an email notification to registered users
- Displaying a notice within the Challan Book application
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Hariyali Enterprise
Email: info@hariyalienterprise.com
Phone: +91 97371 94888
Address: 56, Sardar Fruit Market, Tharad, Gujarat — 385565, India